Customer Service Agreement
Most customers agree by checking “I agree” when they onboard at gps.rtohio.com. This page is the printable Service Agreement for a customer that wants a signed copy. Fill the order block, sign, and return to dan@rtohio.com. A signed copy controls if it conflicts with the website Terms. Checking “I agree” online has the same legal effect as signing this document for the then-current website terms.
1. Parties
This Customer Service Agreement (“Agreement”) is between:
- Provider: RT Express, Cincinnati, Ohio, United States, operating the service as RT Track (“Provider”); and
- Customer: the business named in the Order below.
Effective date: the date of the last signature, or the date the Customer’s tenant admin accepts the Terms online, whichever is first.
2. Service
Provider will provide the RT Track GPS tracking service for the Customer’s fleet assets in the United States: web portal, tracker ingest, alerts the Customer configures, history for the retention period on the account (default 12 months), and use of Provider-owned trackers and SIMs unless the Order states a hardware sale.
The service is described on gps.rtohio.com and in the documents listed in §3. It is equipment tracking, not people tracking, not an ELD, and not a temperature or door monitor. Provider does not enable remote engine cutoff.
3. Incorporated documents
The following, as posted at gps.rtohio.com on the effective date (and as updated under the Terms), are part of this Agreement:
- Terms of Service — /terms.php
- Privacy Policy — /privacy.php
- Data Processing Addendum — /dpa.php
- Hardware & SIM Terms — /hardware.php
- Refunds & billing — /refunds.php
- Acceptable Use Policy — /acceptable-use.php
- Service Level Agreement — /sla.php (best effort; no uptime credits)
- Subprocessors — /subprocessors.php
4. Term, fees, and hardware
Unless the Order says otherwise: month-to-month; invoices NET-30; hardware-included (title stays with Provider); 30-day satisfaction refund of paid subscription fees as stated in Refunds & billing, subject to return of Equipment. After that window, cancellation is effective at the end of the current billing period and that period is not prorated.
Customer will return Equipment within 15 days of Provider’s return instructions after the service ends, or pay the quoted replacement charge.
5. Customer responsibilities
- Lawful install and authority to monitor each asset.
- Keep login credentials confidential; invite only people who should see the fleet.
- Pay invoices on time; keep billing email current.
- Use the service only as allowed by the Acceptable Use Policy.
6. Availability and support
Availability is best effort. There are no automatic service credits. Support hours and after-hours platform-down coverage are in the SLA.
7. Liability
The warranty disclaimers, indemnity, and limitation of liability in the Terms of Service apply to this Agreement and are incorporated here. Provider’s total liability is capped at fees Customer paid for the service in the twelve (12) months before the claim, to the fullest extent Ohio law allows.
8. Law
Ohio law governs. Venue is Hamilton County, Ohio, or the U.S. District Court for the Southern District of Ohio.
9. Order
Complete at contracting. Blank fields may be filled by a quote attached as Exhibit A.
| Customer legal name | |
|---|---|
| DBA / fleet name | |
| Billing address | |
| Tenant-admin name / email | |
| Accounting email | |
| Initial unit count | |
| Monthly fee per unit / other | |
| Rate plan (cadence) | |
| Hardware | Included (title with Provider) unless noted: ________ |
| Start date | |
| Invoice terms | NET-30 unless noted: ________ |
| Special terms |